Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DMC 4 U (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dmc4u.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a great little drone. My 7-yr-old is obsessed with it. It does everything advertised. It is quite loud so you'll be glad that the batteries only last about 10 minutes, haha. It's held up well over a few crashes and despite its relatively high cost, I'm happy with it.
To be honest, when my husband purchased this for our small grandsons, my first though was what a waste of money. I was wrong. My older grandson absolutely loves this thing. He is only 14 months old, but constantly holds it out to have us launch it again. The drone is actually safe for his fingers -- even at 14 months, his fingers are too big to fit between the slots. My only complaint is that you have to charge it constantly, but on the plus side, the charging time is relatively quick. It actually worked out quite well.
I bought this as a gift for my 5yr old son. He loves it! It is by no means a drone that has precision flight, or a long flight time (maybe 6 or 7 minutes) but it is fun to just let float around, and try to "push" back and forth in a little game of "catch". It's definitly an indoor only toy, since the slightest breeze moves it around, and there are no controllers so if you fly it outside there's no telling where it will go. it's a good rainy day activity for kids.
I was a little unsure what to expect with this drone - my experiences so far with drones have involved learning curves figuring out the control of and quirks of different ones. Some are really sensitive and flying can take a while to get accustomed to, which means it's not very conducive to using with smaller kids. THIS one - was one everyone could enjoy though. Simply using our hands to keep it flying around was a lot of fun - older kids could do more to guide it, while younger kids could participate with very little eye/hand coordination. Wish the charge lasted longer, but understand the trade off for the lightweight flight ability vs short battery life. Charging time was fairly short. I'd like to give more of a review on longevity, but after I played with it for a while, I took it with me to get feedback from an assorted age group - they were having so much fun with it, I didn't have the heart to take it with me when I left. I will say, we crashed it fairly hard, often, without any real damage. As others have noted - remove the (tiny) screws when taking out of the box, otherwise you'll not be near as impressed. :)
This is a super fun toy. We loved it the 2 times we played with it. The battery is VERY short lived. Probably 6-7 mins. I ordered 2, one for both my kids. We have only played with one so far. After the 2nd time playing it wouldn’t start. My husband figured out that if you manually place each propeller parallel to each other, it will work. However, once it stops you have to do it again. Not something a kid is gonna take the time to do. It was super awesome at the beginning and we were very impressed.
Read all the directions first. The drone is screwed down to the pedestal that it is on. It feels delicate when trying to get it out of the box, but once you get the drone out, it was so easy to charge, calibrate and let it fly. Very durable, lots of fun for not only kids but adults too. It really can take a beating. We had a great time playing with it on christmas.
This thing is awesome for my 4 year old! Couldn't be happier with it. Honestly its fun I fly out around once in awhile while my son is at school. Only advice I have is just keep it inside the house. It has sensors so won't run into anything, we took it to the park and it just flew off over a lake out of sight. My son was hysterical and I never expected to see it again but lucked out finding it in shallow water on the other side of the lake. Still works! This is a must buy!
I bought a kid's drone so my two grandchildren could play with it in the house. It worked great for them because it could avoid objects by itself and take cues from hand movements. Also it doesn't hurt if it touches them, and it won't fly off into the blue sky. However, my 10 yr old grandson was disappointed that it only lasts 10-15 minutes, and then you have to wait for it to recharge. He lost interest in it. I understand that at that price point, you can't expect a whole lot. I will be patient and wait for an indoor drone with more battery life to be available. It would be worth the extra money to me.
I purchased this toy for my 8 year old grandson's birthday. I was unable to see it work because it needed to be charged before use. My son later confirmed that he LOVED it. I wasn't sure about how it functioned so the next time they visited they brought it with them. I was so delighted with it that I will be purchasing again for other grandchildren.