Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DMC 4 U (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dmc4u.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llego rápido gracias
No se ve mal. La correa es dura, pero la mano está cómoda. Van exactamente. La unidad Digital sin retroiluminación no es muy diferente (sobre un fondo negro, los números grises son una solución fallida). Después de recibir, descubrió que las flechas no se movían. Abrió una disputa. El vendedor aconsejó cambiar la batería. Cambiado-costó 250trámites (p. 4 dólares). El reloj ha ganado. El vendedor ofreció un descuento en esta cantidad. Ordené otro modelo-costó alrededor de 400children. Según mi vendedor responsable, el producto es de calidad-su dinero vale la pena. Como todo el mundo tiene cosacos. Lo decidimos en paz. Rápido. No me arrepiento de la compra. Le aconsejo.
Muy superior. Entrega en 5 días hábiles aquí en guaruya SP.
Buen producto
El reloj ordenó a su hijo, prometió traerlo en una semana, y lo trajo en un mes. El vendedor envió rápidamente, después de una semana los relojes fueron traídos a Krasnodar. Pero luego el envío de mensajería solo trajo el día 21! Tipo tuvo 2 intentos de entrega "no tuvieron éxito", pero nadie se puso en contacto conmigo no hubo llamadas no respondidas. Terrible entrega de mensajería! No puedo escribir nada durante horas, hijo en el campamento.
Está bien.
Los relojes son muy agradables, algunas emociones positivas! Los relojes son pesados, grandes, la calidad y el montaje son excelentes, las configuraciones se resuelven rápidamente. Muchas gracias al vendedor, la tienda y el fabricante por la mercancía. Muchas gracias, respeto por la entrega rápida, la mercancía entregada en 3 días. Recomiendo a todo el vendedor, tienda y marca del fabricante. Éxito y buena suerte en todos los asuntos para usted!
Excelentes relojes, entrega muy rápida. ¡Contento! Gracias.
Relojes por dinero real. Están trabajando.
Llegaste tarde tres días. Un día, si ponías el reloj de alarma en tu mano, te verías estúpido, Y ahora eres genial. A juzgar por los materiales, no durará mucho.
Buenos relojes llegaron rápido Gracias!
Gran reloj y vendedor
Descrip. precisa. Me encantó. Gracias