Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DMC 4 U (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dmc4u.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product... I am delighted .. Is such that the sale photos...
The bag is very good. A lot of pockets just for me.
Bag compact. Excellent. Quality very good.
good product. would be better with 2straps as it slides when u ride a bike.
I got it safely and quickly. I'm satisfied with the stuff. Good quality. The price is good. A recommended product
Excellent Product, arrived before the indicated date...
The quality is good. Size is what you need. Came very quickly Three days in Ivanovo
Excellent! Very spacious and with several compartments!
The order is issued from the Russian warehouse 5.11 delivered to the Post Office 12.11. Fast. Quality: zippers, seams, lining all perfectly. Threads do not stick out, there is no smell. About the functionality: The bag is small, many pockets and compartments both with a zipper and without. USB for charging.
The backpack is just super. I did not expect this quality. Everything is sewn perfectly. Pockets are roomy. Wearing is convenient, I will say even very convenient. Through the photo do not pass the quality. Thank you store!
A good bag took for carrying steam deck + all its accessories. Steam deck fits together with its native Cover + Pover bank on 40000mAh + OTG Type-C splitter + charging for the deck still holds a little bit of a car. Recommend
Well, to be honest, I would like a little bit more, I arrived in 4 days. Quality norms
Chic bag! Recommend. You won't regret it.
Product quality is good. A little small. But depending on need fits very well. Great visual
Excellent backpack, sewing good, fabric, many useful compartments, I recommend.
I am very satisfied with purchase delivery within two weeks recommend
Like and functionally excellent price and quality
Bag very top quality. קחו account which is small, just like שמצוין in Description Item
Excellent product, well done. Very good. Was sent super fast and well packed.